You can place your order online on the Order Equipment page, by email to or over the phone on 0203 519 8000.
Once your order is verified we will give you a call within 24hours to:
Your hardware will be covered by the Insurance and Warranty policy for the duration of your course.
As soon as we know when we can deliver your order, we will give you a call to arrange delivery, Setup and Training (if recommended). You will receive confirmation of your delivery and setup by email.
Our Tutor will set up the equipment for you and check it is in good working order, and can provide your first session of training following the Setup.
Depending on the recommendations in your Needs Assessment Report you may receive a yearly 'General Allowance' or 'Travel Allowance' from your Funding Body.
The General Allowance often includes photocopying costs, printer consumables such as ink and paper, and non-core textbooks. Check your Entitlement letter for individual details. You are normally expected to pay for these items upfront and then claim the costs back from your funding body. When claiming from SFE, keep receipts, and use SFE's Form to make a claim.
One month after we supply your equipment, you will receive a short feedback link by email. Your feedback enables us to continually improve the quality of our service.